Complete Support
Mitash provides a complete range of options to help you with your design, development, marketing & maintenance needs. We are available by email or phone to help with your questions.
Expert Advice & Extended Support
As an extra service, we also have trained staff that can help with issues that fall outside of what would normally be classified as product support. This ‘Expert Advice’ is available to all our customers for a time based fee.
It covers issues such as:
- help with debugging your scripts & fixing bugs.
- help with configuring, maintaining & updating your existing website.
The cost of this service is charged on one hour session. You will be required to pay by credit card in advance, you will then be allocated a time when the most appropriate staff member will be available.
To take advantage of this service, please email us using our support form.
Office Hours
Our staff are available for phone and email support 24 hours a day, 7 days a week. However our office hours are 9AM to 6PM AEST
Email Support
Our preferred method of support is email, it is the most efficient way for our staff to provide support. We have a stated goal of replying to all emails within 2 hours during our office hours.
Phone Support 1300 648 274
Our staff are available to provide phone support, but you must first attempt to solve your problem by email. Any emails you send us will result in a ticket being allocated to your issue, you will need to quote this ticket number when you call us.
